Hyra Hotels Terms Of Services
Last Updated: April 7, 2020
Welcome to Hyra Hotels. We’ve developed an online marketplace to help you find great spaces and host exceptional events. We tried to make this Services Agreement easy to read and understand. Please take time to read it carefully as it governs your use of our platform to book and list spaces and services.
We provide a Platform to help users connect with each other to book Spaces and Services but do not endorse any specific Guests, Hosts, Spaces, or Vendors or Vendor Services registered with or offered through the Platform. Any designations or badges provided through the Platform are based on the information we have available to us which may be provided by other users or third parties and which may be inaccurate or out of date and do not constitute endorsement. Each user is independent, and Hosts and Vendors are independent contractors, unaffiliated with Hyra Hotels, that are solely responsible for the character, quality, utility and provision of any Space or Vendor Service they provide or do not provide to you.
This Hyra Hotels Services Agreement (“PSA”) is a contract between Hyra Hotels and the person or entity that registered with Hyra Hotels (“user” or “you”). This Agreement describes the terms and conditions that apply to your use of the Hyra Hotels marketplace to book or list spaces or other services through our website or apps, and governs your hosting spaces for other users; and establishes the obligations owed between you and Hyra Hotels, and between you and other users.
If you have questions about this Agreement, please contact us. Your use of the Platform or Services constitutes your ongoing acceptance of this Agreement, as amended.
Section 1: General Terms
(a) Platform Services. Hyra Hotels is a unique marketplace provider that offers several different services to its users. There are three types of Hyra Hotels users: 1) Guests (our users who use Host Services and/or Vendor Services); 2) Hosts (our users who offer Host Services to Guests); and 3) Vendors (our users or third-parties who offer Vendor Services to Guests). Hyra Hotels connects them all through the Hyra Hotels Platform (“Platform”) which is the online marketplace that allows our users to connect, communicate, and transact with each other directly through “Bookings.” We are continuously improving the Platform for all users and reserve the right to make changes in our discretion. Changes we make to the Platform, including discontinuing certain features, affect all users and we try to minimize disruption to users. However, these changes may affect users differently. We are not responsible if any specific changes we make to the Platform adversely affect how you use them.
(b) Host Services. Hosts may use our Platform to offer a specific location, room, site, or other area (a “Space”) and related services to a Guest to use for a specific time and purpose (an “Event”) using our Platform. The details of each Space, including its availability, booking price, additional fees, rules, and other terms are provided in a “Listing.” Please note, Hyra Hotels does not own, lease, or control the Spaces listed, and does not make decisions surrounding whether to accept a Booking. In addition, Hosts may provide goods or services for an Event at an additional cost (“Host Add-Ons”). Hosts are solely responsible for their Spaces, Listings, and Host Services.
(c) Vendor Services. Vendors may use our Platform to offer specific products or services to supplement a Guest’s Event. For example, the supplying of catered food during an Event is a Vendor Service. Please note, Hyra Hotels does not offer, lease, rent, provide, or control any of the Vendor Services. Vendors are solely responsible for their Vendor Services.
(d) Concierge Services. Hyra Hotels may provide a service to help Guests coordinate the Booking of Vendor Services (not provided by the Host) for an Event. Concierge Services depend on a Guest’s unique needs and may include identifying specific Vendors (such as catering or furniture rental), scouting Spaces, or assistance in event planning.
1.2 Using Our Services
(a) Eligibility. You must be at least 18 years of age and able to enter into legally binding contracts in order to access and use the Platform, create an account, or utilize any of the Services. By using the Platform and our Services, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Platform. You represent that you will comply with all export control laws in your local jurisdiction.
(b) Third Party Services and Content. Our Platform is made available to you in connection with the offering of third party services that Hyra Hotels does not control. Hyra Hotels does not endorse any such third party services and in no event shall Hyra Hotels be liable or responsible for any third party services or third party services providers (like Hosts or Vendors).
(c) Planning an Event. Our Platform allows users to connect to third-parties to plan Events. Users control the availability, quality, and terms of their Listings, Host Services, and Vendor Services. It is your responsibility to evaluate each Guest, Host, and Vendor with whom you choose to contract, communicate, or otherwise interact. Hyra Hotels is not responsible for the content posted by our users, nor are we responsible for the quality of Spaces, Host Services, or Vendor Services offered. We do not assume any responsibility for the confirmation of any user’s identity, however, notwithstanding the foregoing, and as permitted by applicable laws, we may, but have no obligation to, take efforts to verify the identity of users and/or screen them against public and private databases for the purposes of preventing fraudulent activity and providing a safe transacting community.
(d) Bookings. When users enter into Bookings with one another (e.g. when a Host confirms a Booking request from a Guest or when a Guest books Vendor Services for an Event), they enter into a contract directly with one another. Hyra Hotels does not become a party to the contract between users. Hyra Hotels is not acting as an agent for any user, except for as specified in Section 3.2 (Using Concierge Services) and Section 1.4 (Appointment of Hyra Hotels as a Limited Collection Agent). Users are prohibited from using the Hyra Hotels platform to facilitate contracts outside of the Platform.
(e) Communication With Hyra Hotels. You agree that Hyra Hotels may contact you by telephone, text messages or SMS (including by an automatic telephone dialing system), through electronic messaging on the Platform, or via email at any of the communication methods provided by you or on your behalf in connection with your Account, including for marketing purposes. You understand that you are not required to provide consent to receive marketing communications as a condition of purchasing any goods or services, and you may opt out of those marketing communications at any time. You specifically consent to receive communications related to your Account through text messages, SMS, or other communications sent to your mobile device (“Mobile Notifications”). Standard mobile rates will apply for any Mobile Notifications you receive. You may stop receiving these Mobile Notifications at any point by responding to such message with “STOP” or following the instructions included in a message. However, if you do so, you may miss critical messages related to your Account. We are not responsible for and disclaim all liability for all harm or losses caused by disabling Mobile Notifications. Please contact us us if you experience issues when attempting to stop Mobile Notifications.
(f) Communications With Other Users. The Platform allows you to communicate with other users without disclosing sensitive personal contact information. You may use the Platform only as permitted in this PSA. You may not use the Platform to send messages that are unwanted or unrelated to Booking a Listing through the Platform, harass or attempt to market other services to users, or to solicit and/or send spam. We are not responsible for, and disclaim all liability resulting from, any losses or harm to you resulting from sharing personal or sensitive information with other users, or communicating or engaging with users outside of the Platform. More information regarding appropriate communications conduct when using Hyra Hotels is included in our Community Guidelines. Hyra Hotels, at its sole option and without notice or any obligation to do so, may from time to time (i) remove communications among users which contain or share personal contact information, or (ii) suspend or terminate the accounts of users that share personal contact information.
(g) Compliance with the Law. You will comply with all Laws applicable to your use of the Space, Host Services, Platform Services (including use of the Platform), Vendor Services, and Concierge Services, whether as a Host, Guest, or Vendor. While we may provide information to help you understand certain obligations of using various Services, we are not authorized to provide and do not provide any legal advice. If you are unsure how to comply with Laws, you should seek legal advice related to Listing or Booking a Space. As used in this PSA, “Laws” means all applicable federal, state, local, and other governmental laws, regulations, ordinances, codes, rules, court orders, and all recorded and unrecorded private contract, restrictions, covenants and other agreements.
(h) Contractual Disputes Between Users. Hyra Hotels may facilitate the resolution of disputes between users, but does not become a party to any contract by doing so. We are not responsible to you or any third party for providing, or for the condition or nature of, any Space, Host Services, or Vendor Services. Hosts, Guests, and Vendors are independent third-parties and are not affiliated, controlled by, or employed by Hyra Hotels. Hosts and Vendors set their own prices, use their own facilities and resources, and may condition use of Spaces or Vendor Services as they feel is appropriate for their business. For more on Dispute Resolution, see Section 4 (Dispute Resolution).
1.3 Your Account
(a) Registration. Before using the Platform or Services, you must create an account with Hyra Hotels (“Account”) and provide us with information about yourself or your company. If you are registering on behalf of a legal entity, you represent and warrant that you have the authority to legally bind that entity and grant all rights, permissions, and licenses contained in this PSA or any other applicable terms. Misrepresenting your affiliation or association with an entity may result in immediate termination of your Account, ineligibility to participate in any of our Services, monetary damages, and reporting to the appropriate legal authority.
(b) Account Security. You will be required to provide an email address and password to keep your Account secure (“Credentials”) and agree to keep your Credentials private and secure. You are responsible for any actions associated with your Account whether or not authorized. You are solely responsible for the actions or communications of your employees, representatives, hires, or agents (“Agents”). We are not responsible for and disclaim all liability for use of your Account by your Agents. You may not assign or transfer your Account to another party without our prior written consent.
(c) Account Updates. We may ask that you update your Account or provide additional or different information at any time. This includes requiring additional details about Spaces or payment information. You are required to update all Account information necessary to maintain compliance with this PSA, including but not limited to maintaining proper contact information and payment information.
(d) Account Termination By You. You may terminate your Account at any time by notifying us. You are responsible for all activity associated with your Account made before it is closed including: (i) payment of Fees, Taxes, Fines or other charges; (ii) providing use of Spaces to Guests as previously Booked; or (iii) other liabilities caused by or resulting from use of the Platform or Service. We may retain Content and continue to display and use any public Content (including comments or reviews of Spaces) after your Account is terminated. Termination of your Account does not terminate any contractual arrangements you have with third parties, including any obligations to government entities for tax purposes.
(e) Account Termination By Us. We may suspend your Account--including your ability to communicate with other users, receive payments, or complete Bookings--or terminate this PSA and your Account at any time and based on our sole discretion without limitation. We are likely to terminate your account if (i) we believe that use of your Account poses a risk to Hyra Hotels, you, other users, or third parties; (ii) there is evidence of actual or potential fraud by you or on your behalf; (iii) you fail to respond to communications from us or other users; or (iv) you fail to comply with this PSA and associated policies including the Community Guidelines and Cancellation and Refund Policy or applicable Law.
(f) Survival. Upon termination of this PSA or any agreement between you and Hyra Hotels, the clauses of this PSA that reasonably should survive termination will remain in effect.
1.4 Fees and Taxes
(a) Fees and Payments. You understand that Hyra Hotels may initiate charges to you for the goods or services you receive. By using our Services, you authorize Hyra Hotels to receive and/or enable your payment of applicable charges for the goods or services (including third party services like Host Services and Vendor Services) obtained through your use of the Platform and Platform Services.
You acknowledge and accept that, as between you and Hyra Hotels, Hyra Hotels may revise charges for any services obtained through use of the Platform at any time in Hyra Hotels’s sole discretion. Hyra Hotels will make reasonable efforts to inform you of the charges incurred through your use of the Platform Services, but you shall be responsible for all charges incurred under your Account regardless of your awareness of such charges. The charges you incur may be owed directly to third party service providers (like Hosts and/or Vendors), and Hyra Hotels will collect those charges from you, on the third party’s behalf as their limited collection agent, and payment of such charges by you will be considered the same as if made directly by you to the third party service provider. Hyra Hotels reserves the right to otherwise collect payment from you and pursue any remedies available to Hyra Hotels in circumstances in which you are deemed liable or owing for any unpaid fees, damages, fines or other sums for which you are responsible, as decided by Hyra Hotels in its sole discretion and in accordance with this Hyra Hotels Services Agreement, the applicable policy set by Hyra Hotels, and/or the terms of the Booking Agreement mentioned in the Listing.
(b) Fees Charged by Hyra Hotels. Hyra Hotels charges services fees to its users in exchange for use of the Platform Services or for providing Concierge Services. Hosts are charged Host Fees; Guests are charged Guest Fees, and Vendors are charged Vendor Fees (collectively “Service Fees”). Service Fees are described in more detail on our Fees Overview. All applicable Service Fees and Taxes will be displayed to the applicable user prior to completion of a Booking. Hyra Hotels reserves the right to alter or amend its fees at any time and such changes will become effective after reasonable notice has been given.
(c) Host Charges and Additional Fees. A Booking provides a limited use of a Space or Vendor Service as described in the Listing and Booking Agreement, if applicable, for which the Host charges a fee ( the “Booking Price”). A Host may sometimes also charge a Cleaning Fee in association with the use of a Space. If the Host offers Host Add-Ons in a Booking, the Host may also charge a Host Add-On Fee. If you use a Space or Vendor Services beyond that specified in your agreement with another user you will be responsible for payment of additional Fees (“Additional Fees”) as described on the Fees Overview. Additional Fees are determined based on the factors described in the Listing. As a Guest, you are solely responsible for any damage done to the Space or the Amenities by anyone attending or working at your Event. Hosts must notify us within 72 hours days of a Guest exceeding the permitted use of the Space and specifically request payment of Additional Fees. Users agree that Hyra Hotels may, in its sole discretion, determine whether a Host is entitled to receive Additional Fees in accordance with this Hyra Hotels Services Agreement, the applicable policy set by Hyra Hotels, and/or the terms of the Booking Agreement between the Guest and Host mentioned in the Listing.
(d) Prepaid Fees. Certain Bookings may require you to provide a portion of prepaid Fees or a refundable amount (“Deposit”) in advance. All Fees and Deposits, as applicable, will be identified prior to completing your Booking. If held by Hyra Hotels, at our option, Deposits may be credited to your Booking or returned when the Space is returned in acceptable condition and free of any material damage. While we may facilitate the collection of Fees and Deposits for Hosts, once remitted to Hosts, we are not responsible for the return of Fees or Deposits to Guests, where applicable.
(e) Taxes and Fines. You are solely responsible for payment of all taxes, levies, penalties, and other costs imposed by any taxing authority or government agency related to Listing or Booking Spaces or Vendor Services including any sales or occupancy tax, indirect taxes such as valued added tax (VAT) or goods and services tax (GST), usage or permitting fees, duties, and other taxes imposed by municipalities, states, or governments through regulation, ordinance, law, or judicial or regulatory interpretation (collectively “Taxes”). Except as required by Law, Hyra Hotels will not calculate, track or pay Taxes or submit Tax reporting on your behalf. You are responsible for all Taxes owed for Booking or Listing a Space, or providing or using Vendor Services including, without limitation, accurate calculation of Taxes due, timely remittance of Taxes to the appropriate taxing authority and maintenance of any required records and accounts. If any taxing authority demands that we pay such Taxes on your behalf, you are immediately liable to us for such Taxes and will reimburse or pay Hyra Hotels for such Taxes upon demand. You are also responsible for any penalties arising from your failing to comply with this PSA including those issued by regulatory or taxing authorities, law enforcement, fire code or safety agencies, or other third parties; or that may be issued by us for losses we or users incur that are based on your failing to comply with this PSA or misuse of the Platform, Services, Space, or Vendor Services (collectively, “Fines”). You understand and agree that Hyra Hotels does not provide you with any advice or guidance of any kind or nature regarding Taxes and that you have been advised to consult with your tax advisor for any required advice or guidance regarding Taxes.
(f) Payment. You will timely and fully pay any Fees, Deposits, Taxes, Fines, or other amounts you owe under this PSA. If you owe amounts and we are unable to receive payment through the Platform for any reason, then we may require that you pay through other means (such as direct debit, wire transfer, or cashiers’ check). We may set-off any amounts owed to us through collection of funds that would otherwise be payable to you through the Platform. You are responsible for any costs or expenses associated with our recovering Fees, Taxes, or Fines owed, including our attorneys’ fees or expenses. In our discretion, any late payments of more than 7 days may incur a late charge of up to ten percent (10%) and accumulate interest of ten percent (10%) per month until delinquency is resolved. We may use any legal means available to us to collect delinquent payments, including collections agencies or court filings.
(g) Payment Processing. Acceptance and payment of funds between users or Hyra Hotels on the Platform (“Payment Processing”) is provided by Stripe. Your use of Payment Processing is subject to the Stripe Connected Account Agreement that includes the Stripe Services Agreement as may be modified by Stripe from time to time (collectively, the “Stripe Agreement”). As a condition using Payment Processing, you must provide accurate and complete information about you and your business and you authorize us to share this information to Stripe. All bank and credit card information is sent directly to and stored with Stripe using their security protocols. Hyra Hotels does not store your payment information on its systems and shall not have any responsibility for the safety or security of that information. Your use of Payment Processing is conditioned upon your compliance with the Stripe Agreement, and if the Stripe Agreement is terminated by Stripe you may not be able to use the Platform, or have your Account suspended or terminated. We may change or add other payment processing services at any time upon notice to you, which may be subject to additional terms or conditions.
Appointment of Hyra Hotels as a Limited Collection Agent. Each user (such as Hosts, Vendors, or Guests who facilitate certain transactions through our Platform) who collects payment for services provided via the Platform (“Collecting User”) hereby appoints Hyra Hotels as the Collecting User’s payment collection agent solely for the limited purpose of accepting funds from other users purchasing such services (“Paying User”).
Each Paying User acknowledges and agrees that, notwithstanding the fact that Hyra Hotels is not a party to the agreement between you and the Collecting User, Hyra Hotels acts as the Collecting User’s payment collection agent for the limited purpose of accepting payments from you on behalf of the Collecting User. Once a Paying User makes payment of funds to Hyra Hotels, the Paying User’s payment obligation to the Collecting User for the agreed upon amount is extinguished, and Hyra Hotels is responsible for remitting the funds to the Collecting User in the manner described in this PSA, which constitutes Hyra Hotels’s agreement with the Collecting User. In the event that Hyra Hotels does not remit any funds, the Collecting User will have recourse only against Hyra Hotels and not the Paying User directly.
Each Collecting User agrees that payment made by a Paying User through Hyra Hotels shall be considered the same as a payment made directly to the Collecting User. The Collecting User will provide the purchased services to the Paying User in the agreed-upon manner as if the Collecting User has received the payment directly from the Paying User. Each Collecting User agrees that Hyra Hotels may refund the Paying User in accordance with this PSA (including all applicable terms referenced herein) and each Collecting User understands that Hyra Hotels’s obligation to pay the Collecting User is subject to and conditional upon successful receipt of the associated payments from Paying User. Hyra Hotels shall be obligated to make payments to Collecting User only for such amounts that have been actually received by Hyra Hotels from Paying User in accordance with this PSA. In accepting appointment as the limited payment collection agent of the Collecting User, Hyra Hotels assumes no liability for any acts or omissions of the Collecting User.
Section 2: Platform and Service
2.1 Using the Platform
Access: You are responsible for making all arrangements necessary for you to have access to the Platform and for ensuring that all persons who access the Platform through your Internet connection are aware of and abide by all applicable terms, including this PSA. Hyra Hotels may require additional conditions or requirements to access and use the Platform, or specific areas or features of the Platform, at any time and for any reason. Access to or use of certain features of the Platform may be subject to additional policies or guidelines or may require you to accept additional terms and conditions. In the event of a conflict between the PSA and the additional terms and conditions for a specific area of the Platform, the latter terms and conditions will take precedence with respect to that specific area of the Platform, unless otherwise specified.
2.2 Ownership, License, and Restrictions
(a) Hyra Hotels’s Intellectual Property. Hyra Hotels owns all rights, titles, and interests in the Platform and Services, and all intellectual property embodied or contained in them (individually and collectively, “IP”). IP includes all registered or potential patents, copyrights, trademarks, trade secrets, and other proprietary rights. Through your Account, we grant you a limited, temporary, revocable, non-transferable, non-exclusive license to use the Platform and Service for the purposes described in this PSA and only as provided to you through the Platform. This license does not constitute a transfer of ownership or grant you any additional rights to use the IP. You may not register, claim ownership in, or sublicense the Platform, Services, or IP; use the Platform, Service, or IP in violation of this PSA or Laws; or reverse engineer or copy all or any portion of the Platform, Service, or IP (except as expressly permitted). We may suspend or close your Account and pursue legal action against you if we believe or determine that your use of the Platform, Service, or IP exceeds the scope of this grant; or that you are attempting to hack or disrupt the use of the Platform, Service, or IP by others; or that you are otherwise interfering with the normal operation of the Platform or Service.
(b) Use of Hyra Hotels’s IP. We may provide you logos or other digital media (“Logos”) to help you advertise your Space to potential Guests. Where provided, you agree to use Logos only to advertise your Space. You may not use any Logos, the Platform, or the Service for any unlawful or competitive use or in a manner that harms or tarnishes the Hyra Hotels brand or reputation; and you are prohibited from modifying or using Logos in any manner that is inconsistent with our authorization or guidelines. We may terminate your right to use any Logos in our discretion upon notice to you in which event you shall cease using any such Logos.
2.3 Prohibited Uses
In addition to complying with our Community Guidelines, you may use the Platform and Services only for lawful purposes and in accordance with this PSA.
You agree not to use our Platform and Services: (a) In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries); (b) For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise; (c) To send, knowingly receive, upload, download, use or re-use any material which does not comply with the Content Standards; (d) To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter" or "spam" or any other similar solicitation; (e) To impersonate or attempt to impersonate Hyra Hotels, a Hyra Hotels employee, another user or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing); (f) To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of our Platform, or which, as determined by us, may harm Hyra Hotels or users of our Platform or Services, or expose them to liability.
Additionally, you agree not to: (a) Use our Services in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Services, including their ability to engage in real time activities through the Services; (b) Use any robot, spider or other automatic device, process or means to access the Services for any purpose, including monitoring or copying any of the material on the Platform; (c) Use any manual process to monitor or copy any of the material on the Platform, or for any other unauthorized purpose without our prior written consent; (d) Use any device, software or routine that interferes with the proper working of our Services; (e) Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful; (f) Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of our Platform or Services or any server, computer or database used to provide our Services; (g) Attack the Platform via a denial-of-service attack or a distributed denial-of-service attack; (h) Act in a manner that is damaging to Hyra Hotels’s reputation and/or goodwill; (i) Scan, probe, test the vulnerability of the Platform or any network connected to the Platform; (j) Directly or indirectly, reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or other trade secrets from Hyra Hotels; (k) Directly or indirectly conduct, promote, or facilitate business in countries and/or with nationals or members of governments that are subject to U.S. embargoes or trade sanctions; (l) Export items, Content, or materials to prohibited parties or countries, as identified in applicable export and import regulations; or (m) Otherwise attempt to interfere with the proper working of the Services.
2.4 Content on the Platform
(a) Posting Content. When creating or using the Platform and Services, you may be asked to or may voluntarily provide information about yourself, a Space, a Host Service, a Vendor Service, comments, or other information including text, images, or videos (collectively, “Content”). You represent and warrant that you are authorized to provide Content to the Platform and that any Content you provide does not violate the proprietary or privacy rights of a third party. You may not provide any Content that is copyrighted by third parties without their express permission. You grant Hyra Hotels a fully-paid, worldwide, non-exclusive, perpetual license to use, copy, transmit, distribute, modify, publicly display, and sublicense any Content you provide to us. This grant includes our ability to use any Content for both internal use (such as analysis to improve the Platform or Services) or external use (such as in marketing or online advertising). If you cannot provide us the above grant then you may not provide Content to us. You agree to indemnify, defend and hold us harmless for any damages or losses based on third-party claims that Content violates proprietary or privacy rights.
(b) Accuracy of Content. You will only provide Content to us that you own or have authorization to provide, and ensure that Content is accurate and complete. You must keep any Content current. We reserve the right, but shall not be obligated, to use public and private data sources to validate the accuracy of any Content. This may include validating your identity or business information, or verifying information about Spaces. You will provide us any additional information to verify the accuracy or completeness of any Content that you provide and we may condition your use of the Platform or Service on our ability to verify the accuracy and completeness of this Content. If you do not provide required Content to us when we request it, we may suspend or terminate your Account, cancel any Bookings you have made or received, withhold payment, and/or impose and collect Fines.
(c) Prohibited Content. You may never post any Content that (i) is defamatory, obscene, profane, or pornographic; (ii) is abusive, harassing, or disrespectful of other users; (iii) violates applicable Laws, including those prohibiting discrimination, false advertising, privacy, or unlawful marketing; (iv) is intended to deceive or mislead, is false or inaccurate, or misrepresents the nature or condition of a Space; (v) contains marketing or promotional content unrelated to the details of a Space; or (vi) includes sensitive personal information, including payment, contact information, or personal account details. You will not knowingly or negligently provide any Content that contain viruses, Trojan horses, and other harmful content (collectively, “Viruses”). While we attempt to identify any Viruses, we are not liable for and disclaim all responsibility for ensuring that Content is free from Viruses.
2.5 Community Guidelines
We have established Community Guidelines that set our expectations for all users on the Platform. You will review and abide by the Community Guidelines whenever using the Platform or Services, communicating with other users, or using or providing use of Spaces. If you believe that another user is violating the Community Guidelines, please contact us. Hyra Hotels has no obligation to monitor users’ compliance with or to enforce the Community Guidelines and shall have no liability for any user’s violation of the Community Guidelines.
2.6 DMCA Notices
If you believe that any Content posted violates your copyright, please notify us at [email protected]. This notice should identify the specific Content and provide us with evidence of your ownership of the copyright or authorization to enforce the rights of the copyright owner. We will internally review alleged violations but may not send you a response each time notifying you of the results of our review. Any information you provide to us may be shared with other users, third parties, or law enforcement to help assess the claim of infringement or remove infringing content. We will remove any content we determine to be infringing consistent with our obligations under the Digital Millennium Copyright Act (DMCA).
We appreciate any ideas, suggestions, or feedback you voluntarily provide to help us improve the Platform or Services (“Feedback”). Any Feedback you provide us is ours to use, register, modify, monetize, and otherwise use. You grant us all title and interest in any Feedback you provide to us and, if necessary, agree to assist us in establishing our ownership. You acknowledge that you will not receive any compensation for providing us Feedback.
We provide you basic information to help you use the Platform and Services at our Support Site. While we try to maintain accurate support information, we are continuously improving the Platform and Services and cannot guarantee that the information provided through our Support Site is always accurate or current. While we may also provide email or phone support from time to time, we cannot guarantee that you will, where provided, receive a response within any specific timeframe.